Legal & data handling
Privacy Policy
This policy explains how Pacific Ocean Shipping & Solutions, registered in Belgium under company number 1124863567, with its address at Raveschoot 22, 9080 Lochristi, Belgium, handles personal data collected through this website. It covers what we collect when you send an enquiry, why we collect it, who we share it with, and how you can reach us about your data.
Responsible party
Pacific Ocean Shipping & Solutions
- Registered address
- Raveschoot 22, 9080 Lochristi, Belgium
- Company registration number
- 1124863567
- Management
- De Wilde Lindsay, De Groote Ellen
- Data enquiries
- [email protected]
Data we collect
We keep collection narrow: only what we need to answer your enquiry and keep the site working.
When you submit an enquiry form, we collect your name, contact details, and the shipment information you provide. We may also collect technical data such as your IP address and browser type through standard server logs. We do not collect more than we need to respond to your enquiry.
- Contact details you give us. Name, email address, phone number, and company name when you write to us about a shipment or a quote.
- Shipment information. Cargo type, origin and destination, weight or volume, and any customs details you include in your message.
- Technical data. IP address, browser type, and the pages you visited, recorded in standard server logs used for security and troubleshooting.
Why we collect it
We use your data to respond to your enquiry, prepare a quote or route plan, and manage any resulting shipment. Technical data is used to keep the site working and secure. We do not use your data for unrelated marketing without your consent.
Answering you
Your message and shipment details let us price a route and reply with something useful rather than a holding note.
Running the shipment
Once a job is agreed, the same details move the cargo and support the paperwork behind it.
Keeping the site secure
Server logs help us spot abuse, broken pages, and errors before they affect visitors.
No unrelated marketing
We do not pass your details into marketing lists without asking you first.
Legal basis
We process your data on the basis of your consent when you submit an enquiry, and on the basis of legitimate interest for site security and basic operation. Where a shipment is agreed, processing is necessary to perform the contract.
- Consent When you send an enquiry, you agree that we may use the details you provide to answer it. You can withdraw that agreement at any time by writing to us.
- Legitimate interest Site security, fraud prevention, and basic operation of the website rely on our interest in keeping the service available and trustworthy for everyone.
- Contract Where you agree a shipment with us, we need your data to arrange the transport, produce the documents, and complete the delivery.
How long we keep it
Enquiry data is kept for as long as needed to respond and to manage any resulting business relationship. Shipment records are kept for the period required by Belgian accounting and customs rules. When data is no longer needed, it is deleted or anonymised.
Enquiries
Held while the conversation is open, then kept only as long as the resulting relationship needs it.
Shipment records
Retained for the retention period Belgian accounting and customs rules set for transport documents.
Server logs
Kept short term for security review, then rotated out as part of normal log management.
When it ends
Once a purpose is finished, records are deleted or anonymised rather than left in place.
Who we share it with
We may share your data with carriers, customs agents, and inland transport providers where it is necessary to arrange your shipment. We do not sell your data. Where a service provider processes data on our behalf, they are required to protect it.
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Carriers
The shipping line or haulier moving your cargo needs the consignment details to carry it.
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Customs agents
Declarations and clearance work require the information you supplied for the entry.
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Inland transport
Trucking partners delivering to or from the port receive the delivery address and cargo notes.
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Service providers
Any supplier handling data for us works under instructions and must protect what they receive.
We do not sell personal data, and we do not pass it to unrelated third parties for their own marketing. If you want to know which parties are involved in a specific shipment, ask us when you send the enquiry.
Your rights over your data
You have the right to access the personal data we hold about you, to request correction or deletion, and to object to certain processing. To exercise these rights, contact us at [email protected] or by post at the address above. You also have the right to lodge a complaint with the Belgian data protection authority.
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Access
Ask us what personal data we hold about you and we will provide a copy, along with a short explanation of how it is used.
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Correction
If something we hold is wrong or incomplete, tell us and we will correct it so your shipment records stay accurate.
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Deletion
You can ask us to delete data we no longer need. Where retention is required by Belgian accounting or customs rules, we will explain what has to stay and why.
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Objection
Where we rely on legitimate interest, you can object to that processing and we will review the request against our reasons for holding the data.
Cookies and policy changes
Two short points that come up most often when visitors read this page.
Which cookies does this site use?
This site uses cookies for basic functionality and, where applicable, for analytics. Details are set out in our cookie policy.
Can this policy change?
We may update this policy from time to time. The current version is always available on this page, so the version you are reading is the one that applies.
Where do I send a question about my data?
Write to [email protected], call +32 9 981 59 03 during office hours, or send a letter to Raveschoot 22, 9080 Lochristi, Belgium. We answer data questions on the same working days as shipment enquiries.
Still have a question
Ask us about your data before you send it
If you would rather not put shipment details into a form until you know how they will be used, talk to us first. Send a short note, call during office hours, or read the terms and cookie pages that sit alongside this one. We answer data questions the same way we answer freight questions: with a direct reply from the team handling your case.
Company details
- Registered name
- Pacific Ocean Shipping & Solutions
- Company registration number
- 1124863567
- Address
- Raveschoot 22, 9080 Lochristi, Belgium
- Management
- De Wilde Lindsay, De Groote Ellen
- Phone
- +32 9 981 59 03
- [email protected]
- Office hours
- Monday to Friday, 9:00 AM – 6:00 PM
This policy applies to pacificocean.digital and to enquiries made through it. If you reached us through one of our service pages, the same rules described here govern the details you sent.